Question 1

Why do I need a diary?

Accepted Answer

To improve performance in trading, it is imperative to collect and analyze statistics.  This will help you see recurring mistakes that are worth your money earned.  Imagine how much you would earn if you took out even half of your losing trades?  This is what a diary is for!

Question 2

Is it safe? I'm worried about my money

Accepted Answer

100%. You yourself create a  "read-only"  key on the exchange website!   And add this key to your diary. Now the scariest thing to do with this key is to find out your balance.   We understand that this information is as confidential as possible and use all the best security methods on the site.

Question 3

I'm used to keeping a diary in excel or in a notepad, why do I need your site?

Accepted Answer

It takes more time and less time you spend analyzing your trades.  You get used to good things quickly, so we just recommend you try it yourself.  Registration takes less than a minute and is completely free!

Question 4

Which exchanges are supported?

Accepted Answer

We currently support futures trading on Binance and ByBit. And spot market on Binance exchange. We are working on connecting new exchanges, but since we use complex algorithms for grouping trades   each exchange takes a certain amount of time to connect.

Question 5

The site does not accept my API key?

Accepted Answer

If you get an error while adding a new API key, please  check that you are copying the correct API key from the exchange website (and that your exchange is supported).   The easiest way to do this is to use notepad. First copy the public and private keys to notepad, make sure there are no extra characters and spaces, and then copy to the site.

Question 6

Do you need to enter trades in the diary manually?

Accepted Answer

No, all trades are automatically entered into the diary by pressing one button.   For this, we use the exchange API, which provides us with a list of your trades.   We analyze, group and enter all the data in the diary.

Question 7

How to create an API key?

Accepted Answer

To create an API key on the binance exchange, just go to "API management" and click create a new key.   Assign a name to it for example "trader" and select "read-only" in the API restrictions, removed all other checkboxes.

Question 8

What happens if I change the API key?

Accepted Answer

Nothing. If the exchange account remains unchanged, everything will continue as usual.

Question 9

Can I add multiple keys from different accounts?

Accepted Answer

Yes, of course. This function is available to all users with the "Trader" level and above

Question 10

The trades is not loading or displayed incorrectly

Accepted Answer

If your trades have stopped loading, you can go to the section "my api keys" and click "trades not loading?" button. If you think that this is our mistake, be sure to write to us in the telegram chat or support chat. We will help you with a solution and find and fix this bug.

Question 11

Why fill in the tags (reasons for entering) for each trade?

Accepted Answer

For analytics. We recommend using tags to categorize trades in more detail.  They will help you find patterns, identify flaws in a strategy, or vice versa, indicate the direction for development. Use them as you see fit. Add emotions, any little thing that will help you understand yourself and the market.

Question 12

How long trades are stored on the site?

Accepted Answer

Trades are stored for users of the "trader" level and higher without time limits.  For the "beginner" level, trades older than 30 days will be removed from the system.  This limitation is imposed due to the huge amount of data that needs to be stored on our server.

Question 13

How much does it cost?

Accepted Answer

The diary has always been and will be free. But some of the diary functions require additional resources.  Therefore, there are two levels: "trader" and "Trader PRO".  For more information on the differences between the tiers, see the pricing page.

Question 14

Are there any discounts or promotions?

Accepted Answer

Discounts start when paying for 6 and 12 months. Read more on the pricing page.  We announce promotions and special offers on our pages in social networks.

Question 15

What if I am still studying and cannot afford a "trader" account?

Accepted Answer

In our company we try to help traders and we understand that sometimes every penny counts. Therefore, the "beginner" level is completely free and will always remain that way. But, if you just need a more advanced level, then we recommend using the referral system.  For invited friends, you can get the "trader" level for free. Or write to us in support, we will definitely come up with a solution together!

Question 16

What if I forgot my password?

Accepted Answer

Use the password recovery form

Question 17

How to change email?

Accepted Answer

You can change your personal data in your personal account

Question 18

How do I delete my account?

Accepted Answer

To completely delete your account, please write an email to info@tradermake.money with the subject line "account deletion". Email must match the email address for which the account is registered. Request will be executed within 24 hours.

Question 19

Can I hide extra columns?

Accepted Answer

Yes, of course you can choose which columns you want.  On the "my profile" - "settings" page, you can hide the columns, change their order, and even customize the visual display.

Question 20

Can I hide the left menu?

Accepted Answer

Yes, you can hide the left menu with the button to the right of the logo, in the upper left corner

Question 21

What is CRYPTOWAR?

Accepted Answer

CRYPTOWAR is a TMM project that unites a series of battles for liberation of the galaxy. Participants unite in teams that  are the crypto fleet and are fighting the rebellious evil that has taken over the crypto planets.  The war is won when the crypto fleet earns enough war points to conquer the current galaxy.

Question 22

Registration period for the battle?

Accepted Answer

Registration for the battle begins 7 days before the start.

Question 23

Can I join or leave the battle after the start?

Accepted Answer

No, after the start, no one can join or leave the battle

Question 24

How many crypto fleets (teams) are participating?

Accepted Answer

The number of commands is unlimited. You can create your own and invite your colleagues there or join any team you like.

Question 25

How many participants are in the crypto fleet?

Accepted Answer

The number of participants can change from battle to battle in depending on the complexity.

Question 26

How is profit calculated?

Accepted Answer

The calculation is based on the net profit received from open trades after the start of the battle and closed until the end. All accounting goes according to UTC time.

Question 27

How are the prizes distributed?

Accepted Answer

There are two types of prizes:  1. A prize for the whole team - each participant of winning team will receive such a prize 2. The prize for the teams that took the first, second and third places - this will be awarded to one (or more) selected participants by a random number generator. You can follow the progress of selecting on our social pages.

Question 28

How often is the data updated?

Accepted Answer

War summaries are updated no more than once an hour.Our warp engine needs time to recharge.

Question 29

Is the prize pool the same from battle to battle?

Accepted Answer

Each battle is unique, with its own history. Each battle will have a different prize pool and different prizes will be awarded. From subscriptions to crypto trading services to big cash prizes.

Question 30

What does “Open” and “Closed” crypto fleet mean?

Accepted Answer

You can join the open crypto fleet freely. To join the private you need an invite code from the team captain.

Question 31

How can I build my crypto fleet?

Accepted Answer

When creating a crypto fleet, you are given a personal link,by which anyone can become a member of your team. Invite like-minded people in the chats where you are a member,call your colleagues and friends involved in the trading.

Question 32

What will happen at the end of the battle?

Accepted Answer

The battle is considered won if the total amount required is reached to win. The "amount of victory" varies from battle to battle.  In addition, at the end of each battle, the team that contributed the most contribution to the overall victory (collected the maximum amount) decides the outcome of the current one battle, which will determine the further course of the war.  You decide for yourself, the development of events in this war - all that remains is to win!

Question 33

What Happens If we Fail?

Accepted Answer

If the fleet is defeated and does not reach the required amount then will automatically go to capture the weakest planet on the next one orbit. There is no second chance in war.

Question 34

What Do War Points Give?

Accepted Answer

By gaining war points, you bring the end of the war closer. Some planets are worth more points but are harder to capture.

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